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Pivotal Packaged Smart Client 6.6.x Installation Blocked: “Prerequisites requires Outlook 2010 or higher version”

Contents

Overview

If you attempt to deploy Pivotal Packaged Smart Client 6.6.5 (or other 6.6.x releases) on machines without Microsoft Outlook installed, the prerequisites installer may block installation with the message:

Pivotal CRM 6.6 Prerequisites requires outlook 2010 or higher version

In Pivotal CRM 6.6.x, Microsoft Outlook 2010 or later is a mandatory prerequisite per the Pivotal CRM 6.6.3 Installation and Deployment Guide. Even if Office integration features are not used, the prerequisites installer enforces an Outlook presence check, so Outlook must be installed to proceed.

Solution

Error / Symptom

During installation of Pivotal Packaged Smart Client 6.6.5, the prerequisites step fails or blocks progress with:

Pivotal CRM 6.6 Prerequisites requires outlook 2010 or higher version

Affected Versions

  • Pivotal CRM 6.6.x (including 6.6.5)

Root Cause (Expected Installer Behavior)

For Pivotal CRM 6.6.x, Microsoft Outlook (2010 or later) is an enforced prerequisite (documented in the Pivotal CRM 6.6.3 Installation and Deployment Guide). The prerequisites installer performs an Outlook detection/check and will not complete successfully without Outlook present, regardless of whether Office integration features are planned for use.

Resolution (Supported)

  1. Install Microsoft Outlook
    • Install Microsoft Outlook 2010 or later on each target workstation where the Packaged Client prerequisites must run.
  2. Re-run the Pivotal prerequisites installer
    • Run the Pivotal CRM 6.6 prerequisites again after Outlook installation.
    • Continue with the Packaged Client deployment once prerequisites complete.

Verification

  • Confirm the prerequisites installer no longer shows the Outlook blocking message.
  • Confirm the Packaged Client installation proceeds normally on the same machine(s).

Notes

  • Older guidance stating Outlook is not required applies to earlier Pivotal versions (for example 5.9/6.0) and should not be used to validate behavior in 6.6.x.
  • If Outlook licensing or deployment constraints exist in your environment, evaluate internal licensing options and deployment approaches appropriate for your organization before proceeding.
  • No defect is indicated by this message in Pivotal CRM 6.6.x; the prerequisites installer is enforcing the documented requirement.

Unsupported Alternative (Use Only If You Accept the Risk)

An older case referenced an unsupported approach that bypasses the prerequisites installer’s Outlook check by:

  • installing prerequisite components individually, and
  • manually creating specific registry keys (example path noted historically: HKLM\SOFTWARE\WOW6432Node\Avolin\Pivotal CRM Pre-requisites).

Because this approach is not officially supported, it may fail in some environments and can complicate troubleshooting and upgrades. The supported approach is to install Outlook 2010+ and re-run prerequisites.

Note: Please make sure to take backup or test in lower environments

Frequently Asked Questions

1. How do I know this is the same issue?

You will see the prerequisites installer error exactly as:

Pivotal CRM 6.6 Prerequisites requires outlook 2010 or higher version

This occurs while installing Pivotal Packaged Smart Client (6.6.x).

2. Does Outlook still have to be installed if Office integration is not used?
Yes for Pivotal CRM 6.6.x. The prerequisites installer enforces the Outlook check even if Office integration features are not planned to be used.
3. Which Outlook versions satisfy the prerequisite?
The prerequisite requires Microsoft Outlook 2010 or later.
4. Is this a product bug that can be fixed with a patch?
No defect is indicated here. For Pivotal CRM 6.6.x, Outlook is a documented, mandatory prerequisite and the installer behavior matches that requirement.
5. What should I verify after installing Outlook?
Re-run the Pivotal CRM 6.6 prerequisites and confirm the Outlook-related blocker no longer appears, then proceed with the Packaged Client installation.
6. Is there a way to bypass the Outlook prerequisite check?
An older, registry-based bypass approach has been referenced historically, but it is unsupported and can create maintenance and upgrade risks. The supported path is to install Outlook 2010+ and re-run prerequisites.
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  1. Priyanka Bhotika

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