Article Original Creation Date: 2008-09-29

Overview

There is a specific sequence to follow when uninstalling and reinstalling Pivotal Client.

This article provides the sequence to be followed to uninstall and re-install Pivotal Client successfully.

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Information

To uninstall Pivotal Client (from the Client machine), uninstall only by using the built-in system uninstall command found in Start > Programs > CDC Software > Pivotal CRM > Uninstall Pivotal CRM.

If the above steps failed to uninstall Pivotal Client (from the Client machine), make sure to follow these steps:

1. Uninstall Pivotal Client from the Start Menu or Control Panel.

2. Uninstall Pre-requisites (From Control Panel).

3. Go to C:\Users\<UserName>\ and rename the CDC Software folder to CDC Software BCK.

4. Go to C:\Users\<UserName>\AppData\Local\ and rename the CDC Software folder to CDC Software BCK (Notice that AppData is a hidden folder).

5. Go to C:\Users\<UserName>\AppData\Roaming\ and rename the CDC Software folder to CDC Software BCK (Notice that AppData is a hidden folder).

6. Go to your Pivotal Client installation folder (Normally, C:\Programs Files and Programs Files x86) and rename the CDC or Aptean folders. (If this computer is your PBS, only rename the Pivotal Client sub-folders).

7. Reboot the machine.

8. Reinstall all the components again (Pre-requisites first).

If uninstalling the Pivotal Client from the Server, please follow the sequence of steps below:

1. Uninstall Office Integration.

2. Uninstall Pivotal Client.

3. Uninstall SCF (Smart Client Framework).

To install, follow the order of installation, as shown below:

1. Install SCF.

2. Install Pivotal Client. 

3. Install Office Integration.

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