Article Original Creation Date: 2016-04-29

Overview

The user is not able to see the calendar or send emails via the UX Client interface. The features are not available or are disabled.

Environment

Pivotal 6.5x and higher

Root Cause

The Email Alias in Exchange doesn't exist for the Login ID. In other words, the User ID used to login to the UX client is different than the email address set up on Exchange.

Resolution

• Consider the following scenario: 
  1. User John Doe's  Windows Account is A0009898.
  2. Pivotal UX platform will be looking for a Mailbox with that name.
  3. If the mailbox name = Windows account name then all Outlook related features work.
  4. If there is no matching mailbox, then Pivotal looks for an Alias that matches the Windows Account.
     
     
• In this case, for the mailbox name john.doe@example.com, we need an Exchange Alias as A0009898.
  
  
• The simplest way to test if an alias is set correctly for a given user name is to type in the username in Outlook and press CTRL+K.
  
  
• Pivotal code is the programmatic equivalent of CTRL+K. So, for this example, you need to type A0009898 and press CTRL+K which should resolve into John Doe's name.
  
  
• Additionally, ensure the Exchange Alias case matches the user in PAC (Pivotal Administration Console).
  
  
• To learn more, review the Pivotal UX Client documentation for Activities, Exchange, and APIs that came with the product.