Overview

Customers may experience issues with their CRM system after changing the administrator password. This change can affect several services on the server. Even after updating the password on these services and restarting the server, users may receive an error message when trying to access the CRM system. Additionally, a development environment on a different server may not function correctly despite the password change. Various error messages may appear when trying to open the CRM system, and the development environment may not show any of the environments. The root cause of this issue is often the 'Use a proxy server for your LAN' setting being checked.

You will following errors:

• when opening up CRM:
  
  
• 
• Check Smart Launcher logs, you should see the following error in the logs

[ERROR] 11-27 13:56:44 4 CdcSoftware.Shared.SmartUpdater.RemoteSyncServiceWcf.StartSyncServiceWcf
System.ServiceModel.EndpointNotFoundException: There was no endpoint listening at http://pcrm_devbs.jtmfoodgroup.com/IAF/SmartUpdater/SyncService.svc that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details. ---> System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: No connection could be made because the target machine actively refused it 127.0.0.1:8866

Solution

The issue can be resolved by unchecking the 'Use a proxy server for your LAN' setting. Follow these steps:

1. Open your Internet Options.
2. Go to the 'Connections' tab.
3. Click on 'LAN settings'.
4. Uncheck the 'Use a proxy server for your LAN' option.
5. Click 'OK' to save changes.
   • 

Once this setting is unchecked, the CRM system should start working as expected.

Summary

Issues with accessing the CRM system after an administrator password change can often be resolved by unchecking the 'Use a proxy server for your LAN' setting in the Internet Options. This should restore normal functionality to the CRM system and any associated development environments.

FAQ

1. What causes CRM access issues after an administrator password change?
   The 'Use a proxy server for your LAN' setting being checked can cause these issues.
2. How can I resolve CRM access issues after an administrator password change?
   You can resolve these issues by unchecking the 'Use a proxy server for your LAN' setting in the Internet Options.
3. Will unchecking the 'Use a proxy server for your LAN' setting affect other systems?
   No, this setting only affects how your system connects to the internet and should not affect other systems.